Refund Policy

At KamJelly, we are committed to ensuring customer satisfaction. We understand that there might be occasions when you need to return a product, and we have outlined our refund policy to guide you through the process. Please read the following information carefully before initiating a return.

1. Eligibility for Refunds

  • Time Frame: You can request a refund within 10 days from the date of your purchase. Unfortunately, we cannot offer refunds or exchanges if 10 days have passed since your purchase.
  • Product Condition: To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. The item must also be sealed in its original outer packaging.
  • Excluded Items: Certain goods, such as perishable items, are non-returnable. Please check your product’s eligibility before submitting a return request.

2. Required Documentation

To complete your return, we require the following:

  • A receipt or proof of purchase. This can be the original receipt or an order confirmation email.
  • The product should be returned in its original packaging with all seals intact.

3. Partial or No Refunds

In certain cases, only partial or no refunds may be granted. These include:

  • Items returned after the 10-day window: If an item is returned more than 10 days after delivery, you may not be eligible for a full refund.
  • Incomplete Return: If you do not return the full quantity of products from the original order, you might receive a partial refund.
  • Damaged or Used Items: If the returned item is not in its original condition, damaged, or shows signs of use, you may not receive a full refund.

4. Refund Process

  • Inspection and Approval: Once your returned item is received, we will inspect it to ensure it meets our return criteria. You will receive an email notification confirming receipt of the item.
  • Notification: After the inspection, we will inform you via email whether your refund is approved or rejected.
  • Processing the Refund: If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment. Please note that this process may take a certain amount of days to reflect in your account, depending on your bank or card issuer.

5. Handling Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  • Check your bank account again to ensure the refund hasn’t been posted.
  • Contact your credit card company; sometimes, it takes time before a refund is officially posted.
  • Reach out to your bank as there might be a processing time before the refund appears.

If you have completed these steps and still haven’t received your refund, please contact us at [email protected] for further assistance.

6. Shipping Instructions for Returns

To return your product, kindly email us at [email protected] to receive detailed return shipping instructions.

  • Return Shipping Costs: You are responsible for paying your own shipping costs when returning the item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • For items valued at over $100, we strongly recommend using a trackable shipping service or purchasing shipping insurance. This ensures the safety of your return shipment. Please note that KamJelly cannot guarantee that we will receive your returned item if it is lost or damaged in transit.

7. Delivery Time for Exchanges

If you’re exchanging an item, the time it takes for the new product to reach you may vary depending on your location. We will provide you with tracking information once the exchanged product is shipped.

8. Contact Us

We strive to make the return process as smooth and straightforward as possible. If you have any questions or need further clarification, please feel free to contact our customer service team at [email protected]. We appreciate your understanding and cooperation in adhering to our refund policy.